Privacy Policy – Velvet Spins Casino

Introduction

At Velvet Spins Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it.

By registering an account or using any of our services, you confirm that you have read and understood this Privacy Policy. It forms part of our Terms and Conditions and applies to all players using the Velvet Spins Casino website and services.

If you have any questions about how we handle your data, please don’t hesitate to reach out to us at [email protected].

1. Who We Are

Velvet Spins Casino is the data controller responsible for your personal information. We collect and process your data in order to provide you with a safe, secure, and enjoyable gaming experience.

For privacy-related enquiries, you can contact us at:

2. What Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you register, deposit, withdraw, or contact our support team, you may provide us with:

  • Full name
  • Date of birth
  • Email address
  • Residential address
  • Phone number
  • Payment details (card numbers, e-wallet accounts, cryptocurrency wallet addresses)
  • Identity documents (passport, driver’s licence, proof of address)

2.2 Information We Collect Automatically

When you use our website, we automatically collect certain technical data, including:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Session data and gameplay activity
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors and banking partners
  • Identity verification and fraud prevention services
  • Regulatory and compliance agencies

3. How We Use Your Information

We use your personal data for the following purposes:

  • Account management – to create, verify, and maintain your player account.
  • Identity verification (KYC) – to confirm your identity and comply with age verification and anti-money laundering obligations.
  • Payment processing – to handle deposits, withdrawals, and transaction history.
  • Customer support – to respond to your enquiries and resolve any issues.
  • Personalisation – to tailor your experience, including relevant promotions and game recommendations.
  • Marketing communications – to send you promotional offers and updates, where you have opted in to receive them.
  • Security and fraud prevention – to detect and prevent fraudulent activity, money laundering, and other illegal conduct.
  • Legal compliance – to meet our obligations under applicable laws and regulations.
  • Analytics and improvement – to understand how players use our platform and improve our services.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract performance – processing is necessary to provide you with our services under our Terms and Conditions.
  • Legal obligation – we are required to process certain data to comply with KYC, AML, and other regulatory requirements.
  • Legitimate interests – we process data to protect the security and integrity of our platform, prevent fraud, and improve our services.
  • Consent – where you have given us explicit consent, such as opting in to marketing communications. You may withdraw consent at any time.

5. Cookies

Velvet Spins Casino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic.

Types of Cookies We Use

  • Essential cookies – necessary for the website to function correctly. These cannot be disabled.
  • Performance cookies – help us understand how visitors interact with our site so we can improve it.
  • Functionality cookies – remember your preferences, such as language and login details.
  • Marketing cookies – used to deliver relevant promotional content and track the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary and for the purposes outlined in this policy:

  • Payment providers – to process deposits and withdrawals securely.
  • Identity verification services – to complete KYC checks and prevent fraud.
  • IT and hosting providers – to maintain and secure our platform infrastructure.
  • Regulatory and law enforcement authorities – where we are legally required to disclose information.
  • Analytics providers – to help us understand and improve our services.

All third parties with whom we share data are required to handle it securely and in accordance with applicable privacy laws.

7. International Data Transfers

As an online casino serving players across Australia and beyond, your data may be processed in countries outside of Australia. Where this occurs, we take steps to ensure that appropriate safeguards are in place to protect your information, in accordance with applicable data protection laws.

8. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a period thereafter as required by law or legitimate business purposes. Specifically:

  • Account data – retained for a minimum of 5 years after account closure, as required for AML and regulatory compliance.
  • Transaction records – retained for a minimum of 5 years.
  • Marketing data – retained until you withdraw consent or opt out.
  • Support communications – retained for up to 3 years.

When your data is no longer required, we securely delete or anonymise it.

9. Your Rights

As an Australian player, you have the following rights in relation to your personal data:

  • Access – you have the right to request a copy of the personal data we hold about you.
  • Correction – you can ask us to correct any inaccurate or incomplete information.
  • Deletion – in certain circumstances, you can request that we delete your personal data.
  • Restriction – you can ask us to restrict the processing of your data in certain situations.
  • Objection – you have the right to object to processing based on legitimate interests, including direct marketing.
  • Withdrawal of consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe.

10. Marketing Communications

If you have opted in to receive marketing emails or other promotional communications, we’ll keep you up to date with the latest offers, bonuses, and news from Velvet Spins Casino.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email.
  • Contacting our support team at [email protected].
  • Updating your communication preferences in your account settings.

Please note that opting out of marketing will not affect essential service communications related to your account.

11. Security

We take the security of your personal data seriously. Velvet Spins Casino uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. We also employ additional technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse.

While we do everything reasonably possible to protect your data, no online service can guarantee complete security. We encourage you to use a strong, unique password for your account and to keep your login credentials confidential.

12. Children’s Privacy

Velvet Spins Casino is strictly for players aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

13. Third-Party Links

Our website may contain links to third-party websites, including responsible gambling organisations and payment providers. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we’ll notify you via email or a notice on our website. The date at the bottom of this page will always reflect when the policy was last updated.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, we’re happy to help.

Last updated: April 2026 Velvet Spins Casino – 18+ Only | Please Gamble Responsibly

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